Shipping & Delivery
Order Processing Times: We ship from multiple warehouses across the United States. Each location has optimized access to specific carriers, so we select either UPS or USPS based on the most efficient option for your destination. A flat rate of $20 is charged at checkout for Standard or Priority Shipping, which includes both shipping and handling costs. This is not an express service. All shipments come with carrier-provided insurance in case of loss or damage during transit. While we do our part to process and ship orders quickly, we are not responsible for delays caused by the shipping carrier once the package has left our facility.. Most orders are delivered within 3-5 business days after shipping. Please note that we are not responsible for delays caused by shipping services. USPS tends to update their tracking late, so give it some time if it is stuck in transit. Sometimes it takes a couple days to get scanned in at a hub.
Privacy Assurance: We adhere strictly to federal and state privacy laws, ensuring your personal and order information is secure and confidential. Your information will not be released to any third parties and is used solely for processing your orders.
Returns & Replacements
Return Policy: Due to specific regulations, returns are generally prohibited. However, if there’s an error with your order or you receive incorrect items, please contact us via email for a replacement of your original order.
Ordering
Online Ordering: Orders can be placed 24/7 through our secure website. Once your order is submitted, approved, and payment is received, it will be processed, packaged, and shipped by a reputable delivery service.
Order Updates: We will provide updates via email when your order is shipped.
Payment, Pricing & Promotions
Payment Methods: We accept all major credit cards.
Viewing Order Status
Satisfaction Guaranteed
Commitment to Quality and Service: We are dedicated to providing exceptional quality and service. If you have any questions or concerns about our services, please contact us. We ensure a prompt response to all inquiries and questions.
Shipping Policy
Processing Time: Orders are typically processed within 1–3 business days.
Shipping Method: We ship from multiple warehouses across the United States. Each location has optimized access to specific carriers. We select either UPS, USPS or FedEX to ensure secure delivery.
A flat rate of $20 is charged at checkout for Standard or Priority Shipping, which includes both shipping and handling costs. This is not an express service.
All shipments come with carrier-provided insurance in case of loss or damage during transit.
While we do our part to process and ship orders quickly, we are not responsible for delays caused by the shipping carrier once the package has left our facility.
Most orders are delivered within 3-5 business days after shipping. Please note that we are not responsible for delays caused by shipping services.
Shipping Restrictions: We do not ship to countries, states, or regions where the possession or import of research peptides is restricted by law. Orders placed to restricted destinations will be cancelled.
Risk of Loss: Once an order is shipped and tracking is provided, risk of loss transfers to the purchaser. We are not responsible for delays caused by customs, carriers, or regulatory holds.
Temperature-Sensitive Products: Some items may require insulation or cold packs; however, we cannot guarantee temperature conditions during transit once the package leaves our facility.
Payment Policy
- Accepted Methods: ACH, Zelle, Cash App and Venmo are payment processors made available at checkout.
- Billing Information: You agree to provide accurate and complete billing details. Orders with fraudulent, incomplete, or mismatched information may be cancelled.
- Currency: All prices are listed in U.S. Dollars (USD).
- Research Use Acknowledgment: By completing payment, you acknowledge that all products are purchased for laboratory research use only and not for human consumption
